SHIPPING
& RETURNS

SHIPPING

Helnium ships physical products from Switzerland and, depending on the product, from selected international production partners.

For orders delivered within Switzerland, standard shipping costs CHF 13.

DELIVERY TIMES

Orders shipped within Switzerland are generally delivered within approximately 3–7 business days.

Delivery times may vary depending on the product, availability, destination and production location. Certain Helnium products are produced or fulfilled by international partners and may therefore require additional delivery time.

Estimated delivery times are indicative and may be affected by weekends, public holidays, customs or carrier delays.

RETURNS

Returns are accepted for eligible products within 14 days of delivery.

Items must be returned unused, unworn, unwashed and in their original condition and packaging.

Before returning an item, please contact Helnium at contact@helnium.com with your order number and the reason for the return.

EXCHANGES

Exchanges may be accepted for eligible products, subject to product and size availability.

To request an exchange, contact contact@helnium.com before returning the product.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact Helnium as soon as possible after delivery.

Include your order number and photographs of the item and packaging so that the issue can be reviewed.

RETURN SHIPPING

For standard returns, return shipping costs are the responsibility of the customer.

If an item is defective, damaged on arrival or incorrect, Helnium will provide appropriate assistance regarding the return or replacement.